Privacy policy

Privacy Policy

Foot'Up places transparency and honesty at the core of its commitment. We have a rigorous personal data protection policy to ensure that our users' data is collected and used transparently, confidentially, and securely.

Our Privacy Policy describes how Foot'Up processes the personal data of visitors and users (hereinafter "Users") when they browse our website https://footup.fr/ (hereinafter the "Site"). The Privacy Policy is an integral part of the General Terms of Use of the Site.

As part of ongoing updates, we may modify, supplement, or update our Privacy Policy. We commit to notifying you of any significant changes wherever possible. We encourage you to regularly consult the latest version, accessible on our website.

What personal data is collected and for what purposes?

In the context of personal data processing, we may collect and process the following data: your names and surnames; your contact details (postal address, email address, phone number); your gender; your IP address; a photo or avatar for community access; links to your social networks; your reviews of our products.

The collection of this data aims to enable us to contact you when necessary (delivery, product returns, etc.), gather your user experience to improve our customer service offering, and facilitate exchanges between members.

We collect information that you provide to us, notably when:

  • you create, modify, and access your personal account
  • you browse our Site and applications
  • you fill out a contact form
  • you fill out a newsletter subscription form
  • you contact our Customer Service

Why do we use cookies?

A cookie is a small text file that is stored on your computer and retrieved on your computer or portable device during subsequent visits. Cookies are managed by your web browser.

We use two types: permanent cookies and temporary cookies. A permanent cookie allows us to identify you as an existing user so that you can easily return to our site. Once you are logged in, a permanent cookie remains in your browser and will be read. Temporary cookies only last for the duration of the session (typically the current visit to a website or a browser session).

We use cookies on our Site for the purposes of your navigation, optimizing and personalizing our services on our Site by remembering your preferences. Cookies also allow us to see how our Site is used. We automatically collect your IP address and information related to the use of our Site. Our Site can thus remember your identity when a connection is established between the server and the web browser. The information previously provided in a web form can thus be retained.

Use of third-party cookies

We may use third-party partners, such as Google Analytics, to track the activity of visitors to our Site or to identify your interests on our Site and personalize the offer addressed to you on our Site or outside of our Site. Information that may be collected by third-party advertisers may include data such as geolocation data or contact information, such as email addresses. The privacy policies of these third-party advertisers provide additional information on how cookies are used.

We ensure that partner companies agree to process the information collected on our Site exclusively for our needs and in accordance with our instructions, in compliance with European regulations, and undertake to implement appropriate measures to secure and protect data confidentiality. You can choose to disable cookies in your browser at any time by following the instructions provided in your browser's help files. We draw your attention to the fact that disabling cookies may reduce or prevent access to some or all functions.

You can also configure your cookies directly in your browser settings.

To learn more about how to configure your browsing software, we invite you to consult the website of the French National Commission on Informatics and Liberties (CNIL): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Disabling cookies on our site: upon arriving on our site, you have the option to configure your cookies and modify them at any time. We draw your attention to the fact that disabling cookies may reduce or prevent access to some or all functions of the site. The retention period for audience measurement cookies is thirteen months. In accordance with the recommendations of the CNIL, at the end of the thirteenth month, audience measurement data is destroyed.

In what cases do we share your data with third parties?

The personal data concerning you collected on our Site is exclusively intended for Foot'Up's own use. Under no circumstances does Foot'Up sell or rent your personal data to third parties for marketing purposes.

The personal data concerning you collected on our Site may be transmitted to subcontracting companies that Foot'Up may use in the execution of its services. We work closely with third-party companies that may have access to your personal data when we use search engine providers and analytical solutions to improve and optimize our Site.

If Foot'Up or any part of its assets are acquired by a third party, the data in our possession will, if necessary, be transferred to the new owner.

We may aggregate data concerning you that we receive or send to our business partners, including some or all of your personal data and information collected through cookies. This aggregated information will only be used for the purposes described above.

Your personal data may be transmitted as part of a legal obligation or if we believe in good faith that it is necessary to respond to any claims against Foot'Up. Furthermore, Foot'Up may be required to transmit your data to comply with any judicial request, enforce any contract concluded with our partners, such as the General Terms of Sale or Use and this Privacy Policy, in cases of emergency affecting public health or the physical integrity of a person, in the context of investigations and investigations, or to ensure the rights, property, and safety of Foot'Up, its members, and more generally any third party.

How are your personal data protected?

We implement technical and organizational measures to secure your personal data, appropriate measures regarding privacy, integrity, availability, and reliability, as well as regular procedures for review, evaluation, and assessment, measures that apply to all Foot'Up services.

The security of personal data also depends on the Users. Foot'Up Users undertake to keep their identifier and password confidential. Members also undertake not to share their account and to report to Foot'Up any unauthorized use of said account as soon as they become aware of it. In the event of hacking of our systems to retrieve your data, you will be notified within 72 hours according to the procedure in force at Foot'Up.

What is the retention period for your personal data?

The retention period for your data depends on the purposes for which they are processed. We keep your data only for the time necessary for the purposes pursued, in accordance with legal requirements.

All of your personal data is archived after the following periods:

  • 3 years after having had no interaction with our marketing solicitations;
  • 10 years for billing data and data relating to your contract Your personal data will be deleted upon simple request on your part.

In this context, we keep certain information in anonymized or aggregated form, particularly those relating to navigation and the use of services offered for the purpose of optimizing and improving Foot'Up services. All other information will be deleted.

Are you a minor?

We attach great importance to the safety of minors, which is why we do not collect the personal data of minors under 15 years of age. Our goal is to make education accessible to all, so minors may access the Site to search for information.

Our Site does not provide for the registration, collection, or storage of information relating to any person under the age of 15.

You must read this Privacy Policy to ensure that you understand it. When you gave your consent while you were a minor, the personal data concerning you was collected. You may exercise your right to be forgotten if you no longer wish for the data concerning you to be in our databases.

Direct marketing

We will use your personal data to send you commercial offers and invitations to surveys related exclusively to Foot'Up, by email, SMS, telephone, and postal mail.

To optimize your experience and information about our products, we will send you useful information, usage tips, and personalized offers.

We use the following categories of personal data:

  • contact details such as email address, phone number, and name;
  • personal characteristics such as age, gender, occupation;
  • pages viewed on the site.

We do not transfer, market, or trade your data for marketing purposes to parties outside of Foot'Up.

In accordance with GDPR regulations, Foot'Up practices opt-in by asking for prior consent before sending any advertising. In all our mailings, you also have the option to refuse further solicitations from us, for example, by using the unsubscribe link in our emails. Under Law No. 2020-901 of July 24, 2020, aimed at regulating telephone canvassing and combating fraudulent calls, you can exercise your right to object to telephone canvassing at any time. For this, you can register for free on a telephone canvassing opposition list Bloctel: https://www.bloctel.gouv.fr/

Right of access, rectification, deletion of personal data

In accordance with current regulations, Users of our Site have the following rights:

  • right to access the data that Foot'Up holds about them;
  • right to rectify data if it is inaccurate, incomplete, ambiguous, or outdated;
  • right to lock or delete data;
  • right to withdraw your consent;
  • right to object to their recording for legitimate reasons;
  • right to data portability;
  • right to define directives regarding the fate of your data after your death.

Parents who believe that we have inadvertently collected personal data about their minor child should contact us so that we can delete this information. Upon receipt, your request will be processed within one month, unless there are particular difficulties.

For any questions regarding this Privacy Policy or for any requests regarding your personal data, you can contact us by sending:

  • an email to the email address: robin.berge@footup.fr
  • or by mail to the address: Foot'Up - 3, rue de l'école 17540 Angliers, France.

Upon receipt, your request will be processed within one month, unless there are particular difficulties.

Additional information

If you would like more information on personal data protection or wish to lodge a complaint:
National Commission for Information Technology and Liberties (CNIL)
3 place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Telephone: +33 (0)1 53 73 22 22
https://www.cnil.fr/fr/adresser-une-plainte